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External USB mouse and keyboard suddenly stopped working

Solution

PROBLEM:

External USB mouse and keyboard suddenly stopped working after Feb 17, 2018.

CONFIRMATION:

- Other USB devices like USB storage, USB headset, USB powered devices are working.

- Affected laptop/computer runs Windows 10

- Trackpad and built-in keyboard of laptop works

 

SOLUTION:

-Go to Control Panel>Programs>Programs and Features>Installed Updates

-Look for KB4074588.  User Find (CTRL+F)

-Uninstall the update

 
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Article details
Article ID: 3
Category: Knowledgebase
Date added: 2018-02-23 13:48:03
Views: 51
Rating (Votes): Article rated 5.0/5.0 (1)

 
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